Refund & Cancellation Policy

What you pay for

Kaksha is a software subscription service. Paid plans (Basic, Pro) are billed in Indian Rupees (INR) through Razorpay Software Private Limited. No physical goods are sold on this website.

This policy covers payments made to Ralosy for Kaksha subscriptions. It does not cover tuition fees that a center collects from parents through the center's own connected Razorpay account — those are between the parent and the center.

Free trial

The Free plan lets you evaluate Kaksha without payment. You will not be charged unless you explicitly upgrade to a paid plan.

Cancellation

You can cancel your paid subscription at any time from Settings → Billing inside your workspace, or by emailing us. When you cancel:

• You will continue to have access to your paid plan until the end of the current billing period.
• Your subscription will not renew for the next period.
• Your workspace will move to the Free plan after the paid period ends.

Refunds

Subscription fees are generally non-refundable once a billing period has started, because access to the Service is provided immediately. However, we will process a refund in the following cases:

• The amount was deducted more than once for the same subscription (duplicate charge).
• An amount was deducted but your subscription was not activated.
• You were charged after a valid cancellation was submitted before the renewal date.
• A verified technical fault on our side made the Service materially unusable for a substantial part of the billing period and we were unable to fix it in a reasonable time.

Requests unrelated to the above (for example, changed your mind, low usage, or you forgot to cancel before renewal) will be evaluated on a best-effort basis and are at our discretion.

How to request a refund

Email support@ralosy.com within 7 days of the transaction with:

• The Razorpay Order ID / Payment ID from your receipt email.
• The date and amount of the transaction.
• The workspace / center name registered on Kaksha.
• A brief description of the reason.

We will acknowledge your request within 2 business days and, if approved, process the refund via the original payment method within 5–10 business days. Actual credit time depends on your bank or UPI provider.

Chargebacks

Please contact us before initiating a chargeback with your bank. If a chargeback is initiated without prior communication, we may temporarily suspend your workspace until the dispute is resolved.

Contact

Questions about refunds: support@ralosy.com.